A quick prep pass.
A few small steps make remote support faster, smoother, and completely private.
Remote session checklist
- Connect power: Plug the device into AC power if it is a laptop or mobile device.
- Close private tabs: Close bank accounts, medical portals, password managers, or sensitive browser windows.
- Keep phone nearby: Have your phone ready in case we need to talk through an administrator permission prompt.
- Download RustDesk: Grab the app from the remote support page.
- Send connection details: Send your RustDesk ID and temporary password via the secret portal.
- Stay nearby: Stay near your machine until the session begins to approve the prompt.