How remote support works
You install RustDesk, share the temporary ID and password, and stay in control of the session. You can disconnect at any time.
Short answers first.
The essentials for using the support tools without overthinking it.
How to send a file securely
Use the file portal, upload the file, then send me the share link. Links are private and expire automatically after 24 hours.
How to send a one-time secret
Use the secret portal for passwords, recovery codes, and sensitive notes. Choose burn-after-reading and a one-day expiration.
What the toolbox is for
Use the toolbox when I ask for your public IP, browser details, or a quick support summary. It keeps the basics in one clean place.
What not to send by email
Do not email passwords, recovery phrases, private keys, financial documents, or anything you would not want sitting in an inbox.